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A Guide to Using ChatGPT for Digital Marketing

January 24, 2023
13 Min Read

Introduction to ChatGPT

AI is going to transform marketing in the same way that the internet did and then mobile. It will fundamentally change human computer interaction which will in turn disrupt how brands connect with consumers. And, as it disrupts how brands connect with consumers, it will also disrupt established digital marketing business models. In this post we explore how ChatGPT, a new AI-powered chatbot developed by OpenAI, is being used to help marketers. If you work in marketing and want to understand how AI can help be more effective and efficient then read on.

What is ChatGPT?

ChatGPT (Generative Pre-trained Transformer) is an AI-based chatbot developed by OpenAi based on its GPT-3.5 Transformer architecture.

ChatGPT is designed to generate conversations that are more natural and meaningful than existing chatbots. It can be used to generate conversations with humans or between multiple bots. Along with its ability to understand context, it can generate conversations in multiple languages.

Businesses are now using ChatGPT to improve customer service, act as virtual assistants, and improve marketing operations.

Chat GPT is a multi purpose chatbot. It is similar to a search engine in that you ask a question (prompt) but very different in terms of what it responds with. Unlike a search engine, which responds with a list of websites ranked by relevance), ChatGPT responds with an answer.

It assembles the answer using AI which is trained on billions of data points coupled with its natural language algorithms. Below are some of the marketing use cases already emerging for ChatGPT.

ChatGPT for Search Engine Optimisation (SEO)

How to use ChatGPT for keyword research?

ChatGPT enables search experts to identify specific keywords and use them to optimise content for search engine visibility.

Here are a few example prompts that marketers could use to generate keyword ideas using ChatGPT:

  • "Generate a list of keywords related to [topic]"
  • "What are the most popular search terms related to [industry/product/service]?"
  • "Which keywords and phrases are commonly searched for about [industry/product/service]?"
  • "What are some long-tail keywords that could be targeted for [industry/product/service]?"

For keyword research, marketers should provide these prompts to the chatbot, along with any additional details or constraints such as industry or specific target audience that they want ChatGPT to consider. The chatbot will then generate a list of keyword ideas based on the information provided.

Keep in mind that the quality and relevance of these keywords depends on the quality of the data and the specific prompt and constraints provided by the user. Just like any other keyword research tool, it is important that you review these keywords and determine which ones are most relevant and valuable to your strategy.

How to use ChatGPT for SEO content?

You can use ChatGPT to help you develop your content marketing strategy.

Here are some examples of how content experts like Mehmet are using CHatGPT at different stages of the content marketing process:

  1. Identify the topic or theme: decide the theme or focus of the content that you want to generate. It could be about a specific product, service, industry trend, or any other topic that is relevant to your business.
  2. Brainstorm ideas for content: using the relevant keywords from your keyword research as a starting point, brainstorm ideas for the content. Refine the ideas to ensure that they are specific, and relevant to your audience.
  3. Create a content outline: once you have a clear idea of the content that you want to create, define an outline or structure for the content. Generate ideas for headings, subheadings, and bullet points to organize the content.
  4. Develop content: next, come up with a list of prompts to generate content on the chosen topic. Make sure that these prompts are specific and provide enough information for ChatGPT to generate non-generic content.
  5. Expand content: start creating content for each heading and revise or rewrite as needed. For example: "Write a product description for our new line of organic skincare products."
  6. Editorial review:once you have generated the content, review it carefully and make any necessary edits or revisions adjusting the tone or style of the content.
  7. Generate Google-Friendly URL: a URL is a web address that is easy for search engines to understand and index. To generate a URL using ChatGPT, you can use a prompt such as "Generate a Google-friendly URL for this blog/webpage." It will then generate a URL that is concise, relevant to the topic, and easy for search engines to understand.
  8. Generate SEO-friendly metadata: metadata refers to the title tag and meta description of a page or post that communicates the content and purpose of the page to search engines. To generate metadata using ChatGPT, use prompts such as “Write a meta description for this content using 50 words or less". It will generate metadata that is compelling, and optimized for search engines.
  9. Add relevant hyperlinks: hyperlinks are links within a page or post that point to other pages or posts on the same website, or external websites. They can be valuable for SEO because they help to improve the user experience and establish your content’s authority by providing additional information and resources. To revise your content by adding relevant hyperlinks using ChatGPT, you can use a prompt such as "Generate a list of hyperlinks that would be relevant to this content." The chatbot will then generate a list of hyperlinks that could be added to your content to provide additional context and resources.
  10. Generating meta descriptions and titles: generate SEO-friendly meta descriptions and titles for website pages and blog posts with ChatGPT. These elements are important for SEO because they help to communicate the content and purpose of a page to search engines, and can influence the way that a page appears in search results. Using compelling and relevant meta descriptions and titles, improve the chances of a page being clicked on in search results.
  11. Publish the content: once you are satisfied with final content, you can publish it on your website.

ChatGPT for email marketing

How to use ChatGPT for email marketing?

ChatGPT can be a useful tool for email marketers looking build their email marketing campaigns. Here are some examples of how Traktion email experts like Katie are using ChatGPT to develop their email campaigns.

  • Campaign ideas: you can use ChatGPT to generate ideas for new email campaigns that are relevant to the business and its target audience. You can generate a list of email topics, ideas, or structure of the email campaign.
Example prompt: "Generate a list of email campaign ideas for a fashion retail company targeting young professionals."
  • Email content: once marketers have identified ideas for new emails, ChatGPT can be used to generate content for the emails such as subject line, body text, and other elements of the email.
Example prompt: "Generate the body text for an email campaign promoting a sale on winter jackets."
  • Content personalisation: use it to further personalise the email for individual customers or segments of the audience. You can use ChatGPT to personalize email campaigns, subject lines, or other elements of the email that are tailored to the interests and needs of specific customers.
Example prompt: "Generate a personalised email campaign for customers who have made a purchase in the last month."
  • Call to action copy: ChatGPT can be used to generate clear and compelling calls to action (CTAs) for emails. This will help you improve the conversion rates of the email marketing efforts by encouraging recipients to take a desired action, such as making a purchase or visiting a website.
Example prompt: "Generate a call to action for an email promoting a sale on winter jackets."
  • Email triggers and follow-up emails: use ChatGPT to define email trigger campaigns and follow-up emails that are tailored to the actions and behavior of individual customers. Generate emails that can help optimize the user experience and increase the effectiveness of your email marketing efforts. For example, a trigger email could be sent to a customer who abandoned their shopping cart on an e-commerce website, and a follow-up email could be sent to a customer who made a purchase to thank them and ask for their feedback.
Example prompt for a trigger email: "Generate an email to send to a customer who abandoned their shopping cart on an e-commerce website."
Example prompt for a follow-up email: "Generate a thank-you email to send to a customer who made a purchase." Using ChatGPT to generate these types of emails can help to optimize the user experience and increase the effectiveness of the email marketing efforts.

ChatGPT for social media marketing

How to use ChatGPT for social media marketing?

Chat GPT is being used by social media experts like Sam to accelerate strategy development and implementation. Here are some examples of how social media experts are using ChatGPT:

  • Campaign idea development: create ideas for new social media campaigns. Use ChatGPT to generate a list of social media topics, hashtags, or themes that could be used to create new campaigns.
  • Generating social media content: with the new ideas identified, ChatGPT can be used to generate the actual content for the campaigns. This could include social media posts, captions, hashtags, and other elements of the campaigns.
  • Generate hashtags: ChatGPT can be used to generate hashtags for social media campaigns that are relevant and popular with the target audience to improve the reach and engagement of your social media marketing efforts.
  • Replies and comments: Create natural and engaging replies and comments for social media posts to maintain a consistent and active presence on social media platforms, as well as for building relationships with followers and customers.

Tips for optimizing ChatGPT for maximum effectiveness in your marketing strategy

In this post we have highlighted how ChatGPT can be used for SEO, Social, and Email marketing but it can be used to enhance any area of your marketing. Here are some tips that apply to using ChatGPT irrespective of the discipline, channel or platform.

  • Use clear and specific prompts: the more specific and targeted your prompts are, the more relevant the generated content is going to be. Spend time crafting clear and targeted prompts that are aligned with your marketing campaign goals.
  • Use high-quality training data: the quality of the generated content depends heavily on the quality of the data used to train the model. Make sure that you use high-quality, relevant data in your prompts to get the best results.
  • Review and edit the content: while ChatGPT can generate high-quality content, it's still the marketer’s responsibility to review and edit the generated content to ensure that the content is accurate and up to mark.
  • Test and optimize the content: similar to any other marketing efforts, test and optimize the generated content to see what works best. You can do A/B testing for different versions of the content or using analytics tools to track the performance of the content and identify areas for improvement.
  • ChatGPT does nto replace humans: ChatGPT should be used to make human work better, it is a case of man AND machine, not man OR machine.

Common mistakes to avoid while using ChatGPT for marketing

Avoid these common mistakes that marketers can make when using ChatGPT:

  • Relying too much on generated content: it's important to remember that ChatGPT is just a tool and not a replacement for human judgment. While it is a useful resource for generating ideas and content, you need to review and edit the generated content to ensure that it aligns with your marketing goals.
  • Not using clear prompts: ChatGPT works best when it is given specific prompts and constraints to work with. Avoid using prompts that are too vague or open-ended. It will generate content that may not be as relevant. Define clear and targeted prompts to get the most out of the tool.
  • Not providing high-quality data: the quality and relevance of the content generated always depends on the quality of the data provided by the user. If you provide low-quality or irrelevant data, the generated content may be very generic.
  • Failing to optimize the content for SEO: after generating the content, it's important also optimize the content for search engines. Incorporate relevant keywords, use appropriate formatting and structure, and follow all other SEO best practices.
  • Using ChatGPT as a standalone tool: ChatGPT is just one tool in the marketer's toolkit and should be used in conjunction with other marketing tools and platforms.


ChatGPT, and the other similar tools that will follow, like Apprentice Bard from Google are powerful tools for marketers. They can generate ideas fast and speed up mundane processes. But it is important to recognise that, like all tools, they are there to enhance and improve what marketers do, and not replace them. It is a case of man AND machine, not man OR machine.

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