Payments FAQ

Fees

What fees do I have to pay?

You will have to pay Traktion's commission and a variable Stripe payment processing fee. Please find the charges explained below, and read Traktion's Platform Service Agreement for more information.

What commission does Traktion receive?

Traktion takes a 15% commission on the service fees charged to your client on a monthly basis.

What payment processing fees do I have to pay?

You will also need to pay Stripe a payment processing fee. Typically, Stripe charges you a fee of 1.4% + 20p for European card payments and 2.9% + 20p for non-European card payments.

This is subject to changes by Stripe. For full details on pricing and updates, please refer to Stripe.

Payment Gateway

What does Traktion use to facilitate payments?

Traktion uses Stripe Connect Express to facilitate the payments from the client to you.

Stripe charges Traktion a variable fee to provide this service, which is not passed on to you. You can find out more about Stripe Connect Express here.

How do I get paid?

You will need to connect your bank account within your marketer portal in order to receive payments. This requires you to create a Stripe Connect Express account.

You will need to provide Stripe with your personal details (such as legal first name, legal last name, date of birth), business details, and payout details (your bank details). Stripe will then need to verify your identity with relevant documents.

You can also add team members to your Stripe Connect Express account to view your payouts and account details.

Please note that you will not be able to submit a final quote to your clients without first creating and/or connecting your Stripe account.

When do I get paid?

You get paid directly into your connected bank account details every 30 days after your client has made payment via Stripe.

You also can view your incoming payments under the "Payouts" tab on your marketer portal here or through your dedicated Stripe dashboard.

After your funds have arrived into your Stripe account, it might take between 7 to 14 days for your first payout to be sent out from your Stripe account to your bank account. The first payout by Stripe usually takes a little while longer due to processing checks. Accelerated payouts and instant payouts are available to select users based on your Stripe history and geography.

When do my clients pay?

For recurring payments (e.g. retainer agreements), the client is charged on the same day every month after the first payment. For example, if the client makes their first payment on 10 May 2020, the client is billed again on 10 June 2020 until the retainer agreement ends.

Traktion holds funds securely for 30 days immediately after customers make their first payment.

Stripe Connect Express

Creating your Stripe Connect Express account

As of 10 May 2020, the Traktion platform has shifted from Stripe Connect Standard to Stripe Connect Express.

In order to continue receiving payments, you will need to go through the Express onboarding flow again to re-connect to Traktion. This process should not take more than 10 minutes.

You are able to use the same email address as your previous Standard account to create your Express account. You can also use the same personal details and bank account details. Stripe supports multiple accounts within 1 email address.

If you have issues creating your Express account, please contact us at team[at]traktion.ai with the subject title [Stripe Express Account] via email.

VAT

I need an updated invoice to process my VAT refund or tax claim, who can I contact?

If you have special invoice requirements for your accounting needs, please contact us at team[at]traktion.ai with the subject title [VAT Invoice] and we will process this for you ASAP.

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